Refund policy
At Shopunio, we want you to feel confident with every purchase. If you’re not fully satisfied, we’re here to help.
Returns
We offer a 30-day return policy, meaning you have 30 days from the date of delivery to request a return.
To be eligible:
- Items must be unused, unworn, and in original condition
- Must include original packaging
- Proof of purchase (order confirmation or receipt) is required
Non-Returnable Items
Certain items are not eligible for return:
- Final sale or clearance items
- Gift cards
- Items damaged due to misuse or improper care
Return Process
To initiate a return:
- Contact us at support@shopunio.site
- Provide your order number and reason for return
- Our team will guide you through the next steps
Please do not send items back without contacting us first.
Refunds
Once your return is received and inspected:
- Approved refunds will be issued to your original payment method
- Processing time: 5–10 business days
Return Shipping
- We offer free returns within 30 days
- If the item is defective or incorrect, we will cover all shipping costs
Exchanges
We only replace items if they are defective or damaged. Please contact us for assistance.